My Cleo AI PayPal refund is waiting. What happens if I miss the 30 days?
The FTC says PayPal recipients must redeem payments within 30 days. The release does not say what happens to unredeemed payments, so do not wait. If you do not have or want a PayPal account, contact the refund administrator, Rust Consulting, at 877-788-4958.
What to do now
- Redeem within 30 days.
- Call the refund administrator before the window closes if you have a problem.
Who owns the resolution
FTC refund administrator.
Evidence to prepare
- Your account email or user ID
- Screenshots or a confirmation number for the specific order/booking/transaction
- Any messages you already exchanged with support about this
Deadline / risk if you wait
Redeem within 30 days of the PayPal payment.
Turn this answer into a question about your case
Give another AI the facts it needs—not just “what should I do?”
I need practical help with a Cleo AI (FTC refund) issue. The policy question: My Cleo AI PayPal refund is waiting. What happens if I miss the 30 days? Useful context I found: The FTC says PayPal recipients must redeem payments within 30 days. The release does not say what happens to unredeemed payments, so do not wait. If you do not have or want a PayPal account, contact the refund administrator, Rust Consulting, at 877-788-4958. My specific situation: [Describe what happened, including dates and messages shown] The outcome I want: [Refund, verification, appeal, account recovery, explanation, etc.] Important constraints: [Country, deadline, booking/account status, documents already submitted, budget, or other limits] Please: 1. Identify any missing facts you need before reaching a conclusion. 2. Separate platform policy, local law, and your own inference. 3. Give me the safest next steps in priority order. 4. Use current official sources where possible and flag anything that may have changed. 5. Draft a concise message I can paste to customer support. 6. Do not invent account access, guarantees, refund rights, or legal conclusions.
Why this policy exists
The 30-day redemption window is stated in the FTC release. Other FTC refund programs sometimes reissue payments, but this release does not promise that.
- FTC Returns More Than $15.8 Million to Consumers Misled by Cash Advance App Company Cleo AI (Oct 8, 2026) — Federal Trade Commission
Last verified against the sources above on 2026-10-23. Policy and deadlines can change -- use the official support link below for the current rule.
Need to act on your account?
AMS explains the rule but cannot access your account, issue a refund or change a platform decision.