US COMPLAINT DATA

Where US consumer complaints go, and what becomes public

AMS is an independent site, not a government agency. It does not file complaints for anyone. The US and Korean dispute systems differ: in the US, agencies mostly forward complaints to companies and use them for supervision, and courts or arbitration decide individual disputes.

A complaint on record means a consumer reported a problem. It is not a finding that the company did anything wrong, and complaint counts grow with a company’s size and customer base.

Where to file

• CFPB — submit a complaint (banks, cards, loans, credit reports)
• FTC — ReportFraud (scams, bad business practices)
• DOT — air travel service complaints
• FCC — consumer complaint center (phone, TV, internet, robocalls)
• Your state attorney general

What each agency publishes

• Consumer Financial Protection Bureau (CFPB)

  Consumer Complaint Database — complaints about financial products and services (credit cards, mortgages, banking, debt collection, credit reporting…).

  Published: A complaint is listed after the company responds or after it has had the complaint for 15 days, whichever comes first. Company name, product, issue, the company’s response category and whether it was timely are published; the consumer’s narrative only with the consumer’s opt-in consent, with personal identifiers removed.

  Caveat: The CFPB does not verify the allegations in a complaint; it confirms a commercial relationship between the consumer and the company before publishing.

  Blocked or too large here — The public search API refused requests from this environment (HTTP 403). The full CSV export (≈357 MB zipped) is reachable but too large to process on the current build machine; not loaded. Source

• Federal Communications Commission (FCC)

  Consumer complaints about telecom, TV, internet, unwanted calls and texts (open-data portal).

  Published: Issue type, method, issue, date, and city/state/ZIP; no company name in the dataset checked.

  Caveat: Location fields are consumer-level; AMS would publish only aggregates.

  Reachable automatically — The open-data API answered from this environment. Not loaded: no company field, and AMS’s English help center has no US telecom section to connect it to yet. Source

• U.S. Department of Transportation (DOT)

  Air Travel Consumer Report — complaints per airline, delays, cancellations, mishandled baggage.

  Published: Monthly report with airline-level counts.

  Caveat: Complaint counts depend on passenger volume; DOT reports rates per passengers for comparison.

  Blocked or too large here — The report page returned HTTP 403 to automated requests from this environment; manual download needed. Source

• Federal Trade Commission (FTC)

  Consumer Sentinel Network data — fraud, identity theft and other reports by category and state.

  Published: Aggregated annual and quarterly figures (no individual reports).

  Caveat: Reports are self-reported and unverified.

  Not checked yet — Not checked in this pass. Source

• State Attorneys General

  State consumer-protection complaints and enforcement actions.

  Published: Varies by state; many publish press releases and settlements, few publish complaint data.

  Caveat: Each state has its own process and law.

  Not checked yet — Not checked in this pass. Source

Access checked 2026-10-22. No US complaint records are loaded into AMS yet; this page lists sources and filing channels only.