How much money does a K-pop idol actually make?

I need practical help with a K-pop Fan Questions issue.

The policy question: How much money does a K-pop idol actually make?
Useful context I found: There is no useful average. Income depends on recoupment, splits, group size, songwriting, touring, and endorsements.

My specific situation: [Describe what happened, including dates and messages shown]
The outcome I want: [Refund, verification, appeal, account recovery, explanation, etc.]
Important constraints: [Country, deadline, booking/account status, documents already submitted, budget, or other limits]

Please:
1. Identify any missing facts you need before reaching a conclusion.
2. Separate platform policy, local law, and your own inference.
3. Give me the safest next steps in priority order.
4. Use current official sources where possible and flag anything that may have changed.
5. Draft a concise message I can paste to customer support.
6. Do not invent account access, guarantees, refund rights, or legal conclusions.