Can I hide or delete watch history for a specific profile?
Yes, per-title, from Account > Viewing history — and deleting an item also removes it from that profile's recommendation calculations.
What to do now
- Yes, per-title, from Account > Viewing history — and deleting an item also removes it from that profile's recommendation calculations.
Who owns the resolution
Netflix's own support/policy team decides this -- AMS explains the policy but has no account access and cannot make this decision for you.
Evidence to prepare
- Your account email or user ID
- Screenshots or a confirmation number for the specific order/booking/transaction
- Any messages you already exchanged with support about this
Turn this answer into a question about your case
Give another AI the facts it needs—not just “what should I do?”
I need practical help with a Netflix issue. The policy question: Can I hide or delete watch history for a specific profile? Useful context I found: Yes, per-title, from Account > Viewing history — and deleting an item also removes it from that profile's recommendation calculations. My specific situation: [Describe what happened, including dates and messages shown] The outcome I want: [Refund, verification, appeal, account recovery, explanation, etc.] Important constraints: [Country, deadline, booking/account status, documents already submitted, budget, or other limits] Please: 1. Identify any missing facts you need before reaching a conclusion. 2. Separate platform policy, local law, and your own inference. 3. Give me the safest next steps in priority order. 4. Use current official sources where possible and flag anything that may have changed. 5. Draft a concise message I can paste to customer support. 6. Do not invent account access, guarantees, refund rights, or legal conclusions.
Why this policy exists
Netflix's home-screen recommendations are calculated in real time based on viewing history, so hiding specific viewing means deleting individual titles from the per-profile "Viewing Activity" menu. Once deleted, that title is also excluded from future recommendation calculations, which can noticeably reduce related-genre suggestions afterward. Note this only clears what's visibly shown to you — it doesn't delete Netflix's internal backend billing/usage records tied to your account.
Need to act on your account?
AMS explains the rule but cannot access your account, issue a refund or change a platform decision.