Why do I have to re-verify as an adult every year in Korea?
Korean law sets a 1-year validity period — and the market that handles that re-verification is a licensed oligopoly.
What to do now
- Korean law sets a 1-year validity period — and the market that handles that re-verification is a licensed oligopoly.
Who owns the resolution
Netflix's own support/policy team decides this -- AMS explains the policy but has no account access and cannot make this decision for you.
Evidence to prepare
- Your account email or user ID
- Screenshots or a confirmation number for the specific order/booking/transaction
- Any messages you already exchanged with support about this
Turn this answer into a question about your case
Give another AI the facts it needs—not just “what should I do?”
I need practical help with a Netflix issue. The policy question: Why do I have to re-verify as an adult every year in Korea? Useful context I found: Korean law sets a 1-year validity period — and the market that handles that re-verification is a licensed oligopoly. My specific situation: [Describe what happened, including dates and messages shown] The outcome I want: [Refund, verification, appeal, account recovery, explanation, etc.] Important constraints: [Country, deadline, booking/account status, documents already submitted, budget, or other limits] Please: 1. Identify any missing facts you need before reaching a conclusion. 2. Separate platform policy, local law, and your own inference. 3. Give me the safest next steps in priority order. 4. Use current official sources where possible and flag anything that may have changed. 5. Draft a concise message I can paste to customer support. 6. Do not invent account access, guarantees, refund rights, or legal conclusions.
Why this policy exists
Three layers explain it. Legal: the Youth Protection Act enforcement decree fixes identity/age re-verification at 1 year — this applies to every business handling age-restricted content in Korea, not just Netflix. Market structure: only government-licensed "identity verification agencies" can run this check, and Korea's three telecoms (SKT, KT, LG U+) hold roughly 96-98% of that market (as of 2023), earning an estimated ₩438.6 billion over about five years from per-check fees (₩30-40 each, spanning all identity-check use cases, not just adult verification). Incentive: Korea's antitrust regulator sanctioned Naver, Daum and Nate in 2011 for over-collecting resident registration numbers and credit card data under the banner of "identity/adult verification" — showing re-verification requirements can become a pretext for data collection. Netflix itself only uses telecom-based verification (PASS), not resident registration numbers directly.
Need to act on your account?
AMS explains the rule but cannot access your account, issue a refund or change a platform decision.