Can I get a bad guest review deleted?
Not just because you disagree with it — only reviews that violate Airbnb's content policy (personal info, factually false claims, harassment) can be reported for removal.
What to do now
- Not just because you disagree with it — only reviews that violate Airbnb's content policy (personal info, factually false claims, harassment) can be reported for removal.
Who owns the resolution
Airbnb's own support/policy team decides this -- AMS explains the policy but has no account access and cannot make this decision for you.
Evidence to prepare
- Your account email or user ID
- Screenshots or a confirmation number for the specific order/booking/transaction
- Any messages you already exchanged with support about this
Turn this answer into a question about your case
Give another AI the facts it needs—not just “what should I do?”
I need practical help with a Airbnb issue. The policy question: Can I get a bad guest review deleted? Useful context I found: Not just because you disagree with it — only reviews that violate Airbnb's content policy (personal info, factually false claims, harassment) can be reported for removal. My specific situation: [Describe what happened, including dates and messages shown] The outcome I want: [Refund, verification, appeal, account recovery, explanation, etc.] Important constraints: [Country, deadline, booking/account status, documents already submitted, budget, or other limits] Please: 1. Identify any missing facts you need before reaching a conclusion. 2. Separate platform policy, local law, and your own inference. 3. Give me the safest next steps in priority order. 4. Use current official sources where possible and flag anything that may have changed. 5. Draft a concise message I can paste to customer support. 6. Do not invent account access, guarantees, refund rights, or legal conclusions.
Why this policy exists
Airbnb restricts review deletion by design because the review system is core to platform trust — letting hosts or guests delete reviews they simply dislike would undermine the whole point of the system. Reviews containing personal information, provably false statements, discriminatory language, or harassment can be reported, reviewed by Airbnb, and removed if they violate policy. A review that's simply negative but factually accurate cannot be removed this way. Hosts (and guests, for reviews left about them) can post one public response to any review instead.
Need to act on your account?
AMS explains the rule but cannot access your account, issue a refund or change a platform decision.