I was charged again after checkout — what is this?
The host filed an additional charge (usually for damage or extra cleaning) within Airbnb's 72-hour post-checkout window.
What to do now
- Read the charge notification email carefully — it states the reason and amount
- If you didn't cause any damage, dispute it within the 72-hour window with evidence
- Attach your check-in photos immediately if you have them
What changes the outcome: The dispute window is a fixed 72 hours after checkout. Miss it and the charge processes automatically — responding fast to the notification email matters more than the strength of your case alone.
Who owns the resolution
Initially the guest's response within 72 hours; if the dispute continues, Airbnb reviews both sides' evidence and mediates.
Evidence to prepare
- Check-in photos/video showing the unit's original condition
- The host's additional-charge request and stated reason
- Confirmation your dispute was submitted
Turn this answer into a question about your case
Give another AI the facts it needs—not just “what should I do?”
I need practical help with a Airbnb issue. The policy question: I was charged again after checkout — what is this? Useful context I found: The host filed an additional charge (usually for damage or extra cleaning) within Airbnb's 72-hour post-checkout window. My specific situation: [Describe what happened, including dates and messages shown] The outcome I want: [Refund, verification, appeal, account recovery, explanation, etc.] Important constraints: [Country, deadline, booking/account status, documents already submitted, budget, or other limits] Please: 1. Identify any missing facts you need before reaching a conclusion. 2. Separate platform policy, local law, and your own inference. 3. Give me the safest next steps in priority order. 4. Use current official sources where possible and flag anything that may have changed. 5. Draft a concise message I can paste to customer support. 6. Do not invent account access, guarantees, refund rights, or legal conclusions.
Why this policy exists
Airbnb allows hosts to file an additional charge request up to 72 hours after checkout, typically for damage discovered during a post-stay inspection or cleaning beyond what the cleaning fee covers. The guest is notified by email and has a window to dispute the charge before it's automatically processed. If you didn't cause any damage, the right move is to dispute it through Airbnb's Resolution Center with evidence (ideally check-in photos showing the unit's original condition) rather than simply accepting the charge or contacting the host directly.
Last verified against the sources above on 2026-08-15. Policy and deadlines can change -- use the official support link below for the current rule.
Need to act on your account?
AMS explains the rule but cannot access your account, issue a refund or change a platform decision.