WAGE DETECTIVE · Contact-centre outsourcing and IT services

Contact-centre contractor Hyosung ITX: where did ₩518bn of revenue go?

FY2025 (separate financial statements) · Whole company for one year — not one contract or one agent. 75% of revenue is contact centres; the rest is IT, displays and more.

Known 28 · Estimated 5 · Reported 0 · Unknown 3

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WHERE DID THE REVENUE GO

Where did ₩518.1bn of revenue go?

  1. Revenue
    ₩518.1bn VERIFIEDWhy do we know this?
    Status: VERIFIED — Confirmed by an official document, listing or statistic
    Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08
  2. Employee benefits (pay, severance)labour-related
    ₩288.73bn VERIFIEDWhy do we know this?
    Status: VERIFIED — Confirmed by an official document, listing or statistic
    Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08
    55.7%
  3. Welfare costslabour-related
    ₩24.08bn VERIFIEDWhy do we know this?
    Status: VERIFIED — Confirmed by an official document, listing or statistic
    Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08
    The filing does not show which line carries employer social-insurance costs.
    4.6%
  4. Goods used (IT and display equipment)
    ₩68.93bn VERIFIEDWhy do we know this?
    Status: VERIFIED — Confirmed by an official document, listing or statistic
    Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08
    13.3%
  5. Depreciation (incl. leased premises)
    ₩27.21bn VERIFIEDWhy do we know this?
    Status: VERIFIED — Confirmed by an official document, listing or statistic
    Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08
    5.3%
  6. Fees paid
    ₩26.33bn VERIFIEDWhy do we know this?
    Status: VERIFIED — Confirmed by an official document, listing or statistic
    Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08
    5.1%
  7. Outsourcing
    ₩15.41bn VERIFIEDWhy do we know this?
    Status: VERIFIED — Confirmed by an official document, listing or statistic
    Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08
    3.0%
  8. Rent
    ₩12.73bn VERIFIEDWhy do we know this?
    Status: VERIFIED — Confirmed by an official document, listing or statistic
    Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08
    2.5%
  9. Taxes and dues
    ₩11.64bn VERIFIEDWhy do we know this?
    Status: VERIFIED — Confirmed by an official document, listing or statistic
    Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08
    2.2%
  10. Telecom
    ₩11.34bn VERIFIEDWhy do we know this?
    Status: VERIFIED — Confirmed by an official document, listing or statistic
    Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08
    2.2%
  11. Sales promotion
    ₩3.65bn VERIFIEDWhy do we know this?
    Status: VERIFIED — Confirmed by an official document, listing or statistic
    Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08
    0.7%
  12. Amortisation
    ₩979.9m VERIFIEDWhy do we know this?
    Status: VERIFIED — Confirmed by an official document, listing or statistic
    Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08
    0.2%
  13. Other
    ₩8.11bn VERIFIEDWhy do we know this?
    Status: VERIFIED — Confirmed by an official document, listing or statistic
    Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08
    1.6%
  14. Operating profitmargin 3.66%
    ₩18.96bn VERIFIEDWhy do we know this?
    Status: VERIFIED — Confirmed by an official document, listing or statistic
    Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08

Of every ₩100 of revenue, ₩55.7 went to employee benefits; operating profit was ₩3.7. The cost lines add up exactly to the disclosed cost of sales plus SG&A.

Revenue mix: Contact centres ₩390.07bn · IT solutions and services ₩41.04bn · Display solutions ₩32.28bn · IT outsourcing ₩25.86bn · Data centres ₩17.36bn

WORKER SHARE

How much reached front-line staff?

GroupStaffAvg payTotal pay
Service staff (men)1,653₩33m₩54.59bn
Service staff (women)6,053₩31m₩185.88bn
Management and IT (men)267₩78m₩20.29bn
Management and IT (women)119₩59m₩6.9bn

Annual report staff table (end-2025). Status: verified.

7,706 service staff, ₩240.47bn total pay ÷ contact-centre revenue =
61.6% ESTIMATEDWhy do we know this?
Status: ESTIMATED — Estimated from public evidence; the method is shown
Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08
Method: Service-staff pay ₩240.5bn ÷ contact-centre revenue ₩390.1bn, assuming all service staff work in contact centres
. Roughly ₩62 of every ₩100 of contact-centre revenue went to service-staff pay. Employer social insurance, part of severance, seats, equipment and supervisors sit outside this ratio.

CLIENT CONTRACTS

Client contracts, as far as disclosed

  • Hyundai Card call-centre contractOct 2023 – Sep 2026Total ₩79.28bn2025 ₩29.37bn · per worker UNKNOWN
  • Hyundai Capital outbound contractJul 2023 – Jun 2026Total ₩18.01bn2025 ₩6.02bn · per worker UNKNOWN
  • Samsung Electronics IT service deskJul 2023 – Mar 2026Total ₩27.09bn2025 ₩9.34bn · per worker UNKNOWN

Supply-contract filings give only the total and period, not headcount or seats, so the per-agent price cannot be computed from the filing. If you know your contract price, use the calculator on the home page. Calculator

WHO CAPTURES THE MARGIN?

Who captured what was left?

  1. Operating profit
    ₩18.96bn VERIFIEDWhy do we know this?
    Status: VERIFIED — Confirmed by an official document, listing or statistic
    Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08
  2. Other and finance items (net)+
    ₩101.5m VERIFIEDWhy do we know this?
    Status: VERIFIED — Confirmed by an official document, listing or statistic
    Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08
    Net other and finance items (pre-tax profit − operating profit)
  3. Income tax−
    ₩3.76bn VERIFIEDWhy do we know this?
    Status: VERIFIED — Confirmed by an official document, listing or statistic
    Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08
  4. Net incomenet margin 2.95%
    ₩15.3bn VERIFIEDWhy do we know this?
    Status: VERIFIED — Confirmed by an official document, listing or statistic
    Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08
  5. Chairman Cho Hyun-joon (4,382,245 common)Largest shareholder
    ₩3.29bn ESTIMATEDWhy do we know this?
    Status: ESTIMATED — Estimated from public evidence; the method is shown
    Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08
    Method: Year-end shares × ₩750 per share; holdings were the same at the start and end of the year
    21.5% (of net)
  6. Hyosung Corp. (3,512,445 common + 869,800 preferred)Group holding company; its own shareholders are one step further.
    ₩3.29bn ESTIMATEDWhy do we know this?
    Status: ESTIMATED — Estimated from public evidence; the method is shown
    Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08
    Method: Common × ₩750 + preferred × ₩755 (same assumption)
    21.5% (of net)
  7. Other shareholdersMinority holders 25.68% of common
    ₩2.36bn ESTIMATEDWhy do we know this?
    Status: ESTIMATED — Estimated from public evidence; the method is shown
    Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08
    Method: Total − the two holders above; treasury shares get nothing. Adds up exactly to ₩8,935,472,750
    15.4% (of net)
  8. Retained in the companyUse not disclosed.
    ₩6.36bn ESTIMATEDWhy do we know this?
    Status: ESTIMATED — Estimated from public evidence; the method is shown
    Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08
    Method: Net income − dividends (payment timing and earning year do not match exactly)
    41.6% (of net)
Total dividends (58.4% of net income)
₩8.94bn VERIFIEDWhy do we know this?
Status: VERIFIED — Confirmed by an official document, listing or statistic
Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08
Dividends in the 2025 statement of changes in equity: ₩750 per common share (₩150×3 quarterly + ₩300 year-end), ₩755 per preferred

Executive pay

6 registered directors and auditor, total pay
₩680m VERIFIEDWhy do we know this?
Status: VERIFIED — Confirmed by an official document, listing or statistic
Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08
17 non-registered executives, total pay
₩3.46bn VERIFIEDWhy do we know this?
Status: VERIFIED — Confirmed by an official document, listing or statistic
Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08
Chairman Cho (non-registered), individual pay
₩598m VERIFIEDWhy do we know this?
Status: VERIFIED — Confirmed by an official document, listing or statistic
Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08
Disclosed individually; whether it is inside the 17-executive total is not stated.

Related-party transactions

Sales to related parties
₩43.82bn VERIFIEDWhy do we know this?
Status: VERIFIED — Confirmed by an official document, listing or statistic
Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08
Sales ₩43.5bn + other ₩0.3bn; largest: Hyosung Heavy Industries ₩24.3bn
Purchases, fees and other paid to related parties
₩17.82bn VERIFIEDWhy do we know this?
Status: VERIFIED — Confirmed by an official document, listing or statistic
Source: 효성ITX 사업보고서(2025.12, 2026-03-18 제출) — 별도 포괄손익계산서·비용의 성격별 분류·배당·주주·임원 보수·직원 현황·특수관계자 거래 · 한국거래소 KIND 공시 원문 · checked 2026-10-08
Purchases + fees + other (₩ thousand). The nature of ₩1.88bn "other" paid to Hyosung Corp. is not stated.

Staff bonuses, per-contract head-office allocation and the use of retained earnings are not separately disclosed and stay blank.

MANAGEMENT INCENTIVE

What the structure rewards

  • With a fixed contract price, revenue is fixed and profit moves with costs; where employee benefits are 56% of costs, labour cost, headcount and output per worker are the main levers.
  • Handling-time targets, QA and evaluations point the same way; nothing in the filing shows any specific practice was designed to raise executive pay or dividends.
  • Disclosed director bonuses are based on "ordinary profit versus plan".

This describes the economics; it does not assert anyone’s intent.

READ BEFORE SHARING

What these numbers can and cannot say

  • An operating margin of 3.66% means most of what clients paid went to labour and operating costs; the "middleman keeps most of it" picture does not match this filing.
  • It also does not show that agents are paid enough; per-contract prices, headcount and seat costs are not disclosed.
  • Dividend shares are shares × dividend per share, before tax.

OPEN GAPS

What we still don’t know

  • Per-agent price and headcount under each client contract
  • How seats, systems and supervisors are allocated per contract
  • Whether work flows further down via ₩15.4bn of outsourcing
  • Nature of the ₩1.88bn "other" paid to Hyosung Corp.

If you have seen contract or per-seat prices or real headcount, tell us below.

Agents, contractor staff and procurement officers can report client contract prices, headcount, wages actually paid or subcontract tiers. We do not collect names, contacts or files, and never publish who reported. Published values are labelled “industry reported” with a confidence level.

Evidence you could show (we may ask later, with personal data and trade secrets removed)

Review: received → anonymised → evidence checked → cross-checked with public data → confidence set → published. A report alone is never published as fact.

DETECTIVE RADAR

Hyosung ITX from other angles

  • Origin DetectiveApplies · not analysed yet
  • Distribution DetectiveApplies · not analysed yet
  • Tax DetectiveApplies · not analysed yet
  • Wage DetectiveThis page
  • Privacy DetectiveApplies · not analysed yet
  • Regulation DetectiveApplies · not analysed yet

✓ analysed · △ applies, not analysed yet · not applicable: Cost Detective, Inflation Detective, Discount Detective, Value Detective, Hype Detective, Hogu Index, Ingredient Detective (food & drinks) · All axes on one page

SOURCES

Sources