Amazon Prime FTC Refund 2026: Who Gets Up to $200?
US Prime customers who signed up through a challenged enrollment flow, or tried to cancel online and could not, between June 23, 2019 and June 23, 2025, and who used no more than 20 Prime benefits in any 12-month period after enrolling. Refunds cover Prime fees up to $200 per customer; earlier payments were capped at $51, so Amazon may send up to $149 more.
What to do now
- Check the email address tied to your Amazon account for a notice from the settlement administrator.
- Watch for a check, PayPal or Venmo payment and accept it within 60 days of issue.
- If you have questions, use the administrator contacts on the FTC page (SubscriptionMembershipSettlement.com, 1-888-999-8094).
US Prime customer · challenged sign-up or failed online cancellation between June 23, 2019 and June 23, 2025 · 20 or fewer Prime benefits used in any 12-month period after enrolling.
Who owns the resolution
Eligibility and payments are handled under the court order by Amazon and the settlement administrator; the FTC does not decide individual cases by phone.
Evidence to prepare
- Your account email or user ID
- Screenshots or a confirmation number for the specific order/booking/transaction
- Any messages you already exchanged with support about this
Deadline / risk if you wait
Payments expire 60 days after the issue date. Automatic refunds continue through April 2027.
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I need practical help with a Amazon Prime (US FTC refund) issue. The policy question: Amazon Prime FTC Refund 2026: Who Gets Up to $200? Useful context I found: US Prime customers who signed up through a challenged enrollment flow, or tried to cancel online and could not, between June 23, 2019 and June 23, 2025, and who used no more than 20 Prime benefits in any 12-month period after enrolling. Refunds cover Prime fees up to $200 per customer; earlier payments were capped at $51, so Amazon may send up to $149 more. My specific situation: [Describe what happened, including dates and messages shown] The outcome I want: [Refund, verification, appeal, account recovery, explanation, etc.] Important constraints: [Country, deadline, booking/account status, documents already submitted, budget, or other limits] Please: 1. Identify any missing facts you need before reaching a conclusion. 2. Separate platform policy, local law, and your own inference. 3. Give me the safest next steps in priority order. 4. Use current official sources where possible and flag anything that may have changed. 5. Draft a concise message I can paste to customer support. 6. Do not invent account access, guarantees, refund rights, or legal conclusions.
Why this policy exists
The FTC states the case settled for $2.5 billion: $1.5 billion in refunds and a $1 billion civil penalty, with Amazon required to stop the challenged enrollment and cancellation practices. The FTC alleged Amazon enrolled tens of millions of customers in Prime without their knowledge or consent and made cancellation difficult.
All three conditions must apply: (1) you are a Prime customer in the United States; (2) you signed up through a challenged enrollment flow, or tried to cancel online and could not, between June 23, 2019 and June 23, 2025; (3) you used no more than 20 Prime benefits in any 12-month period after enrolling.
The page says payments began in November 2025, more than $845 million had been issued as of September 2026, and automatic refunds continue through April 2027.
The FTC page does not publish how much an individual will get below the $200 cap. Korean or other non-US Prime memberships are outside this program.
- Amazon Refunds (FTC refund program page, updated September 2026) — Federal Trade Commission
Last verified against the sources above on 2026-10-23. Policy and deadlines can change -- use the official support link below for the current rule.
Need to act on your account?
AMS explains the rule but cannot access your account, issue a refund or change a platform decision.