Someone says they can get my Amazon Prime refund for a fee. Is it a scam?
Treat it as a scam. The FTC says it is not contacting people about refunds in the Amazon matter, and Amazon will never ask for money to process a refund. The refunds are automatic and free. Do not pay a fee or share personal or payment information with anyone who contacts you about it.
What to do now
- Do not click links or call numbers from unsolicited refund messages.
- Report the contact at ReportFraud.ftc.gov.
Who owns the resolution
FTC (fraud reports); your bank or card issuer if you already paid.
Evidence to prepare
- Your account email or user ID
- Screenshots or a confirmation number for the specific order/booking/transaction
- Any messages you already exchanged with support about this
Turn this answer into a question about your case
Give another AI the facts it needs—not just “what should I do?”
I need practical help with a Amazon Prime (US FTC refund) issue. The policy question: Someone says they can get my Amazon Prime refund for a fee. Is it a scam? Useful context I found: Treat it as a scam. The FTC says it is not contacting people about refunds in the Amazon matter, and Amazon will never ask for money to process a refund. The refunds are automatic and free. Do not pay a fee or share personal or payment information with anyone who contacts you about it. My specific situation: [Describe what happened, including dates and messages shown] The outcome I want: [Refund, verification, appeal, account recovery, explanation, etc.] Important constraints: [Country, deadline, booking/account status, documents already submitted, budget, or other limits] Please: 1. Identify any missing facts you need before reaching a conclusion. 2. Separate platform policy, local law, and your own inference. 3. Give me the safest next steps in priority order. 4. Use current official sources where possible and flag anything that may have changed. 5. Draft a concise message I can paste to customer support. 6. Do not invent account access, guarantees, refund rights, or legal conclusions.
Why this policy exists
The FTC Amazon refund page states that the FTC is not contacting people about these refunds, that it will never demand money, make threats, ask you to transfer money, or promise a prize, and that Amazon will never ask for money to process a refund. It tells consumers not to pay anyone who promises a refund for a fee and to report suspected scams.
- Amazon Refunds (FTC refund program page, updated September 2026) — Federal Trade Commission
Last verified against the sources above on 2026-10-23. Policy and deadlines can change -- use the official support link below for the current rule.
Need to act on your account?
AMS explains the rule but cannot access your account, issue a refund or change a platform decision.