I canceled Amazon Prime years ago. Can I still get money back?
Possibly, if the cancellation attempt or sign-up falls inside the program: the FTC covers customers who tried to cancel online and could not, or signed up through a challenged flow, between June 23, 2019 and June 23, 2025, and who used 20 or fewer Prime benefits in any 12-month period. Having canceled already does not by itself rule you out or in.
What to do now
- Look for old Amazon emails about Prime sign-up or cancellation attempts in 2019–2025 to understand whether you may be covered.
- Contact the settlement administrator listed on the FTC page with eligibility questions.
Who owns the resolution
Amazon and the settlement administrator, under the court order.
Evidence to prepare
- Your account email or user ID
- Screenshots or a confirmation number for the specific order/booking/transaction
- Any messages you already exchanged with support about this
Turn this answer into a question about your case
Give another AI the facts it needs—not just “what should I do?”
I need practical help with a Amazon Prime (US FTC refund) issue. The policy question: I canceled Amazon Prime years ago. Can I still get money back? Useful context I found: Possibly, if the cancellation attempt or sign-up falls inside the program: the FTC covers customers who tried to cancel online and could not, or signed up through a challenged flow, between June 23, 2019 and June 23, 2025, and who used 20 or fewer Prime benefits in any 12-month period. Having canceled already does not by itself rule you out or in. My specific situation: [Describe what happened, including dates and messages shown] The outcome I want: [Refund, verification, appeal, account recovery, explanation, etc.] Important constraints: [Country, deadline, booking/account status, documents already submitted, budget, or other limits] Please: 1. Identify any missing facts you need before reaching a conclusion. 2. Separate platform policy, local law, and your own inference. 3. Give me the safest next steps in priority order. 4. Use current official sources where possible and flag anything that may have changed. 5. Draft a concise message I can paste to customer support. 6. Do not invent account access, guarantees, refund rights, or legal conclusions.
Why this policy exists
Eligibility on the FTC page is based on how you enrolled or tried to cancel during the covered period and on low benefit use, not on whether you are a current member. The page does not list a separate rule for people who later succeeded in canceling. Payments are automatic, so you do not need to prove anything to receive one if you qualify.
- Amazon Refunds (FTC refund program page, updated September 2026) — Federal Trade Commission
Last verified against the sources above on 2026-10-23. Policy and deadlines can change -- use the official support link below for the current rule.
Need to act on your account?
AMS explains the rule but cannot access your account, issue a refund or change a platform decision.