Cleo AI (FTC refund) Help Center
The FTC Cleo AI refunds: who gets paid, PayPal timing and the 30-day deadline, and what the FTC alleged about cash advances and cancellation.
3 questions answered
- Cleo AI FTC Refund 2026: Check Your Payment EligibilityThe FTC is sending more than $15.8 million to 2,124,796 Cleo AI customers who paid for eligible instant cash advances. Eligible people get an email by October 26, 2026, and PayPal payments start October 27, 2026. You must redeem the PayPal payment within 30 days.
- I paid Cleo AI subscription and instant fees but never got the advance I was promised. What did the FTC say?The FTC alleged that Cleo advertised cash advances of "hundreds of dollars" that almost no users received, charged hidden fees for same-day or instant advances that often did not arrive until the next day, and made it hard to cancel subscriptions. The refunds go to customers who paid for eligible instant cash advances.
- My Cleo AI PayPal refund is waiting. What happens if I miss the 30 days?The FTC says PayPal recipients must redeem payments within 30 days. The release does not say what happens to unredeemed payments, so do not wait. If you do not have or want a PayPal account, contact the refund administrator, Rust Consulting, at 877-788-4958.