Are products on Musinsa genuine?
Musinsa's Korean FAQ says everything is sold under contracts with the brand or its official importer, and that if an item is found to be counterfeit it compensates 100% of the price for regular store items and 200% for MUSINSA BOUTIQUE items. Suspected fakes are reported to its safe trading center.
What to do now
- Keep the tags, warranty card and packaging.
- If something looks wrong, photograph the logo, tags and stitching.
- Report it with the order number and photos.
Who owns the resolution
Musinsa checks with the brand and decides on compensation.
Evidence to prepare
- Order number
- Photos of the item, tags and warranty card
- Packaging
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I need practical help with a Musinsa issue. The policy question: Are products on Musinsa genuine? Useful context I found: Musinsa's Korean FAQ says everything is sold under contracts with the brand or its official importer, and that if an item is found to be counterfeit it compensates 100% of the price for regular store items and 200% for MUSINSA BOUTIQUE items. Suspected fakes are reported to its safe trading center. My specific situation: [Describe what happened, including dates and messages shown] The outcome I want: [Refund, verification, appeal, account recovery, explanation, etc.] Important constraints: [Country, deadline, booking/account status, documents already submitted, budget, or other limits] Please: 1. Identify any missing facts you need before reaching a conclusion. 2. Separate platform policy, local law, and your own inference. 3. Give me the safest next steps in priority order. 4. Use current official sources where possible and flag anything that may have changed. 5. Draft a concise message I can paste to customer support. 6. Do not invent account access, guarantees, refund rights, or legal conclusions.
Why this policy exists
Musinsa's official Korean FAQ (checked October 9, 2026):
· All products on the Musinsa store are sold through formal contracts with brand headquarters or official importers.
· If a purchased item is found to be counterfeit, Musinsa compensates up to 100% of the purchase price for store items and 200% for boutique items.
· Some brands include a warranty card from headquarters.
· Officially imported products are imported by the brand's official importer for sale in Korea, and the Korean branch is responsible for after-sales service. Parallel imports are not covered by after-sales repairs.
· Suspected counterfeits, design copying or label swapping are reported to the safe trading center; Musinsa checks with the brand, stops sales if needed, and can remove brands that repeatedly infringe.
The FAQ does not explain who authenticates a disputed item or how. These terms come from the Korean store; MUSINSA GLOBAL separately lists defect standards for MUSINSA BOUTIQUE items.
- Musinsa FAQ (Korean) — Musinsa
Last verified against the sources above on 2026-10-09. Policy and deadlines can change -- use the official support link below for the current rule.
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