Why does playback get blocked with a "VPN or proxy detected" message?
Netflix continuously blacklists IP ranges from known VPN/proxy services to enforce its regional licensing deals.
What to do now
- Netflix continuously blacklists IP ranges from known VPN/proxy services to enforce its regional licensing deals.
Who owns the resolution
Netflix's own support/policy team decides this -- AMS explains the policy but has no account access and cannot make this decision for you.
Evidence to prepare
- Your account email or user ID
- Screenshots or a confirmation number for the specific order/booking/transaction
- Any messages you already exchanged with support about this
Turn this answer into a question about your case
Give another AI the facts it needs—not just “what should I do?”
I need practical help with a Netflix issue. The policy question: Why does playback get blocked with a "VPN or proxy detected" message? Useful context I found: Netflix continuously blacklists IP ranges from known VPN/proxy services to enforce its regional licensing deals. My specific situation: [Describe what happened, including dates and messages shown] The outcome I want: [Refund, verification, appeal, account recovery, explanation, etc.] Important constraints: [Country, deadline, booking/account status, documents already submitted, budget, or other limits] Please: 1. Identify any missing facts you need before reaching a conclusion. 2. Separate platform policy, local law, and your own inference. 3. Give me the safest next steps in priority order. 4. Use current official sources where possible and flag anything that may have changed. 5. Draft a concise message I can paste to customer support. 6. Do not invent account access, guarantees, refund rights, or legal conclusions.
Why this policy exists
Netflix maintains and updates a blocklist of commercially known VPN provider IP ranges to comply with its country-by-country content licenses. It can't block every possible workaround, but mainstream VPN services are almost always caught. Occasionally home routers or corporate networks get falsely flagged if their IP overlaps a VPN range — if blocking continues after turning off VPN, contact support.
Need to act on your account?
AMS explains the rule but cannot access your account, issue a refund or change a platform decision.