T-Mobile Price Lock Refund 2026: Am I Eligible?
The settlement announced by the New York Attorney General on October 20, 2026 covers New York customers on T-Mobile "Price Guarantee Plans" that were advertised from 2017 to 2019 and raised by about $5 per line starting in 2024. About 252,957 New York plans were affected. The release does not say customers outside New York are included.
What to do now
- Find your original plan name and sign-up date (old bills, emails, account history).
- Compare bills before and after the 2024 increase.
- Watch for a notice from T-Mobile about the settlement options; questions can go to the NY AG at 1-800-771-7755.
New York customer · plan sold as a Price Guarantee Plan (2017–2019) · price raised starting in 2024.
Who owns the resolution
T-Mobile administers the options under its agreement with the New York AG.
Evidence to prepare
- Your account email or user ID
- Screenshots or a confirmation number for the specific order/booking/transaction
- Any messages you already exchanged with support about this
Turn this answer into a question about your case
Give another AI the facts it needs—not just “what should I do?”
I need practical help with a T-Mobile (Price Lock settlement, New York) issue. The policy question: T-Mobile Price Lock Refund 2026: Am I Eligible? Useful context I found: The settlement announced by the New York Attorney General on October 20, 2026 covers New York customers on T-Mobile "Price Guarantee Plans" that were advertised from 2017 to 2019 and raised by about $5 per line starting in 2024. About 252,957 New York plans were affected. The release does not say customers outside New York are included. My specific situation: [Describe what happened, including dates and messages shown] The outcome I want: [Refund, verification, appeal, account recovery, explanation, etc.] Important constraints: [Country, deadline, booking/account status, documents already submitted, budget, or other limits] Please: 1. Identify any missing facts you need before reaching a conclusion. 2. Separate platform policy, local law, and your own inference. 3. Give me the safest next steps in priority order. 4. Use current official sources where possible and flag anything that may have changed. 5. Draft a concise message I can paste to customer support. 6. Do not invent account access, guarantees, refund rights, or legal conclusions.
Why this policy exists
According to the New York AG, T-Mobile advertised these plans to 4G customers with promises that customers would "never change the price you pay" and that the offer "abolishes price hikes," then raised prices starting in 2024. The release puts the potential value to consumers at more than $38 million, which is the value of options offered, not a cash refund pool.
T-Mobile must also honor current and future price guarantees, clearly disclose any limits on them, and pay New York $98,000.
The release does not explain how customers are notified, how to choose an option, or any deadline.
- Attorney General James Secures Reimbursements for T-Mobile Customers Whose Rates Were Increased (Oct 20, 2026) — New York State Attorney General
Last verified against the sources above on 2026-10-23. Policy and deadlines can change -- use the official support link below for the current rule.
Need to act on your account?
AMS explains the rule but cannot access your account, issue a refund or change a platform decision.