T-Mobile said my price would never change. Why did it go up?
The New York Attorney General found that T-Mobile marketed 2017–2019 "Price Guarantee Plans" with promises like "never change the price you pay," then raised those plans by about $5 per line starting in 2024. Under the settlement, T-Mobile must honor current and future price guarantees and clearly disclose any limits on them.
What to do now
- Save the advertisement or plan terms you signed up under, if you still have them.
- Keep bills showing the price before and after the increase.
Who owns the resolution
New York AG for the New York settlement; your state attorney general or the FCC for complaints elsewhere.
Evidence to prepare
- Your account email or user ID
- Screenshots or a confirmation number for the specific order/booking/transaction
- Any messages you already exchanged with support about this
Turn this answer into a question about your case
Give another AI the facts it needs—not just “what should I do?”
I need practical help with a T-Mobile (Price Lock settlement, New York) issue. The policy question: T-Mobile said my price would never change. Why did it go up? Useful context I found: The New York Attorney General found that T-Mobile marketed 2017–2019 "Price Guarantee Plans" with promises like "never change the price you pay," then raised those plans by about $5 per line starting in 2024. Under the settlement, T-Mobile must honor current and future price guarantees and clearly disclose any limits on them. My specific situation: [Describe what happened, including dates and messages shown] The outcome I want: [Refund, verification, appeal, account recovery, explanation, etc.] Important constraints: [Country, deadline, booking/account status, documents already submitted, budget, or other limits] Please: 1. Identify any missing facts you need before reaching a conclusion. 2. Separate platform policy, local law, and your own inference. 3. Give me the safest next steps in priority order. 4. Use current official sources where possible and flag anything that may have changed. 5. Draft a concise message I can paste to customer support. 6. Do not invent account access, guarantees, refund rights, or legal conclusions.
Why this policy exists
The AG release describes the advertising language ("never change the price you pay," "abolishes price hikes") and the 2024 increase of about $5 per phone line, affecting about 252,957 New York plans. The settlement requires T-Mobile to honor price guarantees and clearly disclose their limits. It does not state a finding for customers in other states.
- Attorney General James Secures Reimbursements for T-Mobile Customers Whose Rates Were Increased (Oct 20, 2026) — New York State Attorney General
Last verified against the sources above on 2026-10-23. Policy and deadlines can change -- use the official support link below for the current rule.
Need to act on your account?
AMS explains the rule but cannot access your account, issue a refund or change a platform decision.