What can New York T-Mobile customers choose under the price lock settlement?
It depends on your phone. Customers on 4G phones identified by T-Mobile can cancel and get their last monthly payment back plus a $25 gift card, or stay and get a free new 5G phone worth $250 (or a $150 credit toward a pricier model) with no plan price increase until at least 2029. Other affected customers, including those who moved to 5G, can cancel and get their last monthly payment back, or keep the same price guarantee through 2029.
What to do now
- Decide whether you want to keep service (device or price freeze) or leave (last payment refund).
- Keep the notice T-Mobile sends you and a record of the option you choose.
Who owns the resolution
T-Mobile, under the settlement with the New York AG.
Evidence to prepare
- Your account email or user ID
- Screenshots or a confirmation number for the specific order/booking/transaction
- Any messages you already exchanged with support about this
Turn this answer into a question about your case
Give another AI the facts it needs—not just “what should I do?”
I need practical help with a T-Mobile (Price Lock settlement, New York) issue. The policy question: What can New York T-Mobile customers choose under the price lock settlement? Useful context I found: It depends on your phone. Customers on 4G phones identified by T-Mobile can cancel and get their last monthly payment back plus a $25 gift card, or stay and get a free new 5G phone worth $250 (or a $150 credit toward a pricier model) with no plan price increase until at least 2029. Other affected customers, including those who moved to 5G, can cancel and get their last monthly payment back, or keep the same price guarantee through 2029. My specific situation: [Describe what happened, including dates and messages shown] The outcome I want: [Refund, verification, appeal, account recovery, explanation, etc.] Important constraints: [Country, deadline, booking/account status, documents already submitted, budget, or other limits] Please: 1. Identify any missing facts you need before reaching a conclusion. 2. Separate platform policy, local law, and your own inference. 3. Give me the safest next steps in priority order. 4. Use current official sources where possible and flag anything that may have changed. 5. Draft a concise message I can paste to customer support. 6. Do not invent account access, guarantees, refund rights, or legal conclusions.
Why this policy exists
These options are listed in the New York AG release of October 20, 2026. None of them is a refund of all the increases paid since 2024; the release frames the total as a potential value of more than $38 million.
- Attorney General James Secures Reimbursements for T-Mobile Customers Whose Rates Were Increased (Oct 20, 2026) — New York State Attorney General
Last verified against the sources above on 2026-10-23. Policy and deadlines can change -- use the official support link below for the current rule.
Need to act on your account?
AMS explains the rule but cannot access your account, issue a refund or change a platform decision.