Is Korea's KakaoT also pushing tipping culture the way Uber does?
KakaoT added its own tip feature, but — unlike Uber — the tip screen only appears if the rider already gave a 5-star rating. Even so, 71.7% of respondents opposed the feature in a public survey.
What to do now
- KakaoT added its own tip feature, but — unlike Uber — the tip screen only appears if the rider already gave a 5-star rating. Even so, 71.7% of respondents opposed the feature in a public survey.
Who owns the resolution
Dynamic / Surge Pricing (Uber & KakaoT)'s own support/policy team decides this -- AMS explains the policy but has no account access and cannot make this decision for you.
Evidence to prepare
- Your account email or user ID
- Screenshots or a confirmation number for the specific order/booking/transaction
- Any messages you already exchanged with support about this
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Give another AI the facts it needs—not just “what should I do?”
I need practical help with a Dynamic / Surge Pricing (Uber & KakaoT) issue. The policy question: Is Korea's KakaoT also pushing tipping culture the way Uber does? Useful context I found: KakaoT added its own tip feature, but — unlike Uber — the tip screen only appears if the rider already gave a 5-star rating. Even so, 71.7% of respondents opposed the feature in a public survey. My specific situation: [Describe what happened, including dates and messages shown] The outcome I want: [Refund, verification, appeal, account recovery, explanation, etc.] Important constraints: [Country, deadline, booking/account status, documents already submitted, budget, or other limits] Please: 1. Identify any missing facts you need before reaching a conclusion. 2. Separate platform policy, local law, and your own inference. 3. Give me the safest next steps in priority order. 4. Use current official sources where possible and flag anything that may have changed. 5. Draft a concise message I can paste to customer support. 6. Do not invent account access, guarantees, refund rights, or legal conclusions.
Why this policy exists
KakaoT designed its "thank-you tip" feature to surface only after a rider gives the maximum 5-star rating, rather than showing it before rating the way Uber does — a structurally softer version with no rating leverage built in. Even so, a survey by Opensurvey found 71.7% of respondents leaned "opposed" to the feature (vs. 17.2% "in favor," 11.1% unsure); 58.3% described their view as outright negative (36.7% "very negative," 21.6% "negative"); 76.2% said they expected the tip feature to affect their future taxi usage negatively; and 53% called current taxi fares "already high" versus 24.5% who called them "reasonable." The pilot launched with premium ride types only (Black, Mobum, Venti, Blue, Pet taxi). The gap with the Uber reaction reflects a broader cultural difference: unlike the US, where tipping functions as a de facto part of base wages, Korea has no comparable wage structure behind tipping, so the same feature lands very differently.
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