I lost my receipt. Can the store still find my purchase?
Often yes. If you bought in a store and paid by card or earned membership points, the store can look the purchase up from that record. Normal-condition items can then be exchanged or refunded within 14 days.
What to do now
- Go to the store where you bought the item, with the credit card you paid with or your membership information.
- If the receipt is electronic, look it up in the Daiso membership app first.
- Bring the item in normal condition, with its packaging and tags.
The store must be able to find the purchase, and the 14-day window and item-condition rule still apply.
Who owns the resolution
The store of purchase finds the record and applies Daiso's store policy.
Evidence to prepare
- Credit card used for the purchase, or membership point record
- The item with its packaging and tags
Turn this answer into a question about your case
Give another AI the facts it needs—not just “what should I do?”
I need practical help with a Daiso Korea issue. The policy question: I lost my receipt. Can the store still find my purchase? Useful context I found: Often yes. If you bought in a store and paid by card or earned membership points, the store can look the purchase up from that record. Normal-condition items can then be exchanged or refunded within 14 days. My specific situation: [Describe what happened, including dates and messages shown] The outcome I want: [Refund, verification, appeal, account recovery, explanation, etc.] Important constraints: [Country, deadline, booking/account status, documents already submitted, budget, or other limits] Please: 1. Identify any missing facts you need before reaching a conclusion. 2. Separate platform policy, local law, and your own inference. 3. Give me the safest next steps in priority order. 4. Use current official sources where possible and flag anything that may have changed. 5. Draft a concise message I can paste to customer support. 6. Do not invent account access, guarantees, refund rights, or legal conclusions.
Why this policy exists
Daiso's official FAQ (checked October 11, 2026) says:
· Electronic receipt: look it up in the Daiso membership app, then exchange or refund from there.
· Paper receipt lost: visit the store where you bought the item, with the credit card used for the purchase or your membership point record, so staff can find the purchase.
· Normal-condition items: exchange or refund within 14 days of purchase.
- FAQ: Exchanges and refunds (Korean) — Asung Daiso
Last verified against the sources above on 2026-10-11. Policy and deadlines can change -- use the official support link below for the current rule.
Need to act on your account?
AMS explains the rule but cannot access your account, issue a refund or change a platform decision.