What is Daiso Korea's return and exchange policy?
Within 2 weeks of purchase, with the receipt. Exchanges can be done at the store where you bought the item or a nearby company-run store. Refunds are only possible at the store where you bought it. The item has to be unused with its packaging, plastic wrap and tags intact. If it is defective, take it to the store to have it checked.
What to do now
- Check the purchase date on the receipt is within 2 weeks.
- Do not remove the plastic wrap, tags or stickers from anything you might return.
- For a refund, go back to the store where you bought it, with the receipt and the card you paid with.
- For an exchange, the store of purchase or a nearby company-run store works.
- If you bought it tax-free, ask how the refund affects the tax refund before you return it.
Time (2 weeks), place (refunds only at the store of purchase) and condition (packaging and tags intact) decide a change-of-mind return. A product defect follows a separate check by store staff.
Who owns the resolution
The store of purchase checks the original transaction and applies Daiso's store policy.
Evidence to prepare
- Receipt
- The card you paid with (for card purchases)
- The item with its packaging and tags
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I need practical help with a Daiso Korea issue. The policy question: What is Daiso Korea's return and exchange policy? Useful context I found: Within 2 weeks of purchase, with the receipt. Exchanges can be done at the store where you bought the item or a nearby company-run store. Refunds are only possible at the store where you bought it. The item has to be unused with its packaging, plastic wrap and tags intact. If it is defective, take it to the store to have it checked. My specific situation: [Describe what happened, including dates and messages shown] The outcome I want: [Refund, verification, appeal, account recovery, explanation, etc.] Important constraints: [Country, deadline, booking/account status, documents already submitted, budget, or other limits] Please: 1. Identify any missing facts you need before reaching a conclusion. 2. Separate platform policy, local law, and your own inference. 3. Give me the safest next steps in priority order. 4. Use current official sources where possible and flag anything that may have changed. 5. Draft a concise message I can paste to customer support. 6. Do not invent account access, guarantees, refund rights, or legal conclusions.
Why this policy exists
Daiso's official FAQ (checked October 9, 2026):
· Exchange: within 2 weeks, with the receipt, at the store of purchase or a nearby company-run store. You can swap for the same item or a different item in the same price range.
· Refund: within 2 weeks, with the receipt, only at the store of purchase. The store must look up the original transaction (date, approval number), which other stores cannot do.
· Condition: items damaged through the customer's carelessness, or with damaged packaging, cannot be exchanged or refunded. Daiso cannot repack or re-tag items, so the plastic wrap counts as part of the product, and removing a paper tag or sticker also blocks a return.
· Defects: if the problem is with the product itself, a store employee checks it, and a confirmed defect is exchanged or refunded. Daiso does not offer repairs, since it sells finished products.
· Card refunds can take up to about 7 days to appear on your statement.
· Shopping bags are sold for a fee and cannot be refunded.
For travellers, the 2-week window and the store-of-purchase rule mean a refund needs a visit to that store. Daiso's FAQ does not say how returns work for items bought tax-free; ask the store, because the tax refund is tied to that transaction.
- FAQ: Exchanges and refunds (Korean) — Asung Daiso
Last verified against the sources above on 2026-10-09. Policy and deadlines can change -- use the official support link below for the current rule.
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AMS explains the rule but cannot access your account, issue a refund or change a platform decision.