Can I return a MUSINSA GLOBAL order if it doesn't fit?
No. MUSINSA GLOBAL only refunds items that arrive defective, damaged or wrong, and does not accept returns for size, fit or colour preference. There are no exchanges. If the item measures differently from its SIZE & FIT chart, you can send 3 or more measurement photos for review. Requests must be made within 7 days of delivery.
What to do now
- Before ordering, compare the SIZE & FIT measurements with a piece of clothing you own.
- If an item arrives damaged or wrong, photograph it and the packaging right away.
- Submit the return request within 7 days of delivery, with at least three photos, and wait for approval.
Only defects, damage, wrong items and measured size defects qualify, within 7 days of delivery.
Who owns the resolution
MUSINSA GLOBAL reviews the photos and approves or rejects the return.
Evidence to prepare
- Order number
- At least three photos of the item
- Photos of the polybag or box if damaged
- Measurement photos for a size claim
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Give another AI the facts it needs—not just “what should I do?”
I need practical help with a Musinsa issue. The policy question: Can I return a MUSINSA GLOBAL order if it doesn't fit? Useful context I found: No. MUSINSA GLOBAL only refunds items that arrive defective, damaged or wrong, and does not accept returns for size, fit or colour preference. There are no exchanges. If the item measures differently from its SIZE & FIT chart, you can send 3 or more measurement photos for review. Requests must be made within 7 days of delivery. My specific situation: [Describe what happened, including dates and messages shown] The outcome I want: [Refund, verification, appeal, account recovery, explanation, etc.] Important constraints: [Country, deadline, booking/account status, documents already submitted, budget, or other limits] Please: 1. Identify any missing facts you need before reaching a conclusion. 2. Separate platform policy, local law, and your own inference. 3. Give me the safest next steps in priority order. 4. Use current official sources where possible and flag anything that may have changed. 5. Draft a concise message I can paste to customer support. 6. Do not invent account access, guarantees, refund rights, or legal conclusions.
Why this policy exists
MUSINSA GLOBAL's help center:
· Returns: refunds only for items received defective, damaged or incorrect. Change of mind, including an item being too big or too small, or colour preference, is not accepted (updated April 21, 2026).
· Process: submit a return request within 7 days of receiving the item, with at least three photos (and photos of the polybag or box if damaged or missing). After approval, ship the return within seven calendar days using the instructions in the approval email.
Reply to your original request with a photo of the shipping label; without it, the return may be cancelled.
· Size: if the measured size differs from the length and width in SIZE & FIT, send three or more photos showing your measurement, laid flat and measured as shown on the SIZE & FIT tab. If a real size defect is confirmed, Musinsa supports the refund (updated June 2, 2025).
· Exchanges: not offered. Return the item first, then place a new order (updated September 9, 2024).
Musinsa's domestic Korean online store is different: it accepts change-of-mind returns within 7 days of delivery, with the return shipping paid by the customer.
- What is your return process? — MUSINSA GLOBAL
- Can I return the item if the size doesn't fit me? — MUSINSA GLOBAL
- Can I exchange my order? — MUSINSA GLOBAL
- Musinsa FAQ (Korean) — Musinsa
Last verified against the sources above on 2026-10-09. Policy and deadlines can change -- use the official support link below for the current rule.
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