Do I pay customs duties on a MUSINSA GLOBAL order?
Not on delivery. MUSINSA GLOBAL ships Delivered Duty Paid: VAT and customs duties are included in the checkout price. Orders under your country's duty-free limit are generally exempt. From July 1, 2026, US orders to some states also show a separate sales tax line at checkout.
What to do now
- Check the duties and taxes line in the cart before paying.
- Enter your legal name exactly as on your passport or ID.
- Make sure your shipping country matches your account country.
Who owns the resolution
Each country's customs sets duty-free limits; MUSINSA GLOBAL collects duties and taxes at checkout.
Evidence to prepare
- Your account email or user ID
- Screenshots or a confirmation number for the specific order/booking/transaction
- Any messages you already exchanged with support about this
Turn this answer into a question about your case
Give another AI the facts it needs—not just “what should I do?”
I need practical help with a Musinsa issue. The policy question: Do I pay customs duties on a MUSINSA GLOBAL order? Useful context I found: Not on delivery. MUSINSA GLOBAL ships Delivered Duty Paid: VAT and customs duties are included in the checkout price. Orders under your country's duty-free limit are generally exempt. From July 1, 2026, US orders to some states also show a separate sales tax line at checkout. My specific situation: [Describe what happened, including dates and messages shown] The outcome I want: [Refund, verification, appeal, account recovery, explanation, etc.] Important constraints: [Country, deadline, booking/account status, documents already submitted, budget, or other limits] Please: 1. Identify any missing facts you need before reaching a conclusion. 2. Separate platform policy, local law, and your own inference. 3. Give me the safest next steps in priority order. 4. Use current official sources where possible and flag anything that may have changed. 5. Draft a concise message I can paste to customer support. 6. Do not invent account access, guarantees, refund rights, or legal conclusions.
Why this policy exists
MUSINSA GLOBAL's help center:
· All items are Delivered Duty Paid (DDP). The checkout price includes VAT and customs duties, so there is nothing more to pay on delivery (updated September 24, 2025).
· Orders below the duty-free allowance are generally exempt; the cart shows duties and taxes as "FREE" in that case, or the amount when it is above the limit. Each country's customs sets the limit.
· Japan: if an order includes items that are not duty-free, the whole order may be taxed even below the threshold.
· United States: from July 1, 2026, MUSINSA GLOBAL collects sales tax on orders shipped to US states where it is legally required, shown as a separate line before you pay.
· Use your legal name exactly as on your ID or passport; nicknames or company names can cause customs rejection.
- Are customs duties included in the purchase price? — MUSINSA GLOBAL
- [Important Notice] Introduction of Sales Tax Collection for U.S. Customers — MUSINSA GLOBAL
- [Important] Shipping & Customs Information — MUSINSA GLOBAL
Last verified against the sources above on 2026-10-09. Policy and deadlines can change -- use the official support link below for the current rule.
Need to act on your account?
AMS explains the rule but cannot access your account, issue a refund or change a platform decision.