How do I contact MUSINSA GLOBAL customer service?
Online only: there is no phone or live chat. Use Contact us on your My Orders page or Submit a request on the FAQ page. Support is in English and Japanese only, 9:00 to 18:00 Korean time on business days.
What to do now
- Write in English or Japanese.
- Include the order number and photos in the first message.
- Reply in the same thread for follow-ups instead of opening a new ticket.
Who owns the resolution
MUSINSA GLOBAL's help center handles international orders.
Evidence to prepare
- Your account email or user ID
- Screenshots or a confirmation number for the specific order/booking/transaction
- Any messages you already exchanged with support about this
Turn this answer into a question about your case
Give another AI the facts it needs—not just “what should I do?”
I need practical help with a Musinsa issue. The policy question: How do I contact MUSINSA GLOBAL customer service? Useful context I found: Online only: there is no phone or live chat. Use Contact us on your My Orders page or Submit a request on the FAQ page. Support is in English and Japanese only, 9:00 to 18:00 Korean time on business days. My specific situation: [Describe what happened, including dates and messages shown] The outcome I want: [Refund, verification, appeal, account recovery, explanation, etc.] Important constraints: [Country, deadline, booking/account status, documents already submitted, budget, or other limits] Please: 1. Identify any missing facts you need before reaching a conclusion. 2. Separate platform policy, local law, and your own inference. 3. Give me the safest next steps in priority order. 4. Use current official sources where possible and flag anything that may have changed. 5. Draft a concise message I can paste to customer support. 6. Do not invent account access, guarantees, refund rights, or legal conclusions.
Why this policy exists
MUSINSA GLOBAL's help center:
· Channel: online inquiries only; phone and live chat are not available (updated May 26, 2025).
· Languages: English and Japanese only. Inquiries in other languages may not get the best help (updated June 18, 2026).
· Hours: 9 AM to 6 PM KST on business days. A monthly schedule of closures is posted.
· How: Contact us on the My Orders page, or Submit a request on the FAQ page. Replies arrive with a push or email notification; reply in the same thread for follow-ups, or open a new ticket if the old one was resolved.
· Payment methods include Visa, Mastercard and JCB, plus country options such as PayPal, Apple Pay, Google Pay, Afterpay and Klarna (US). Prepaid gift cards and instalments are not accepted, and the payment method cannot be changed after ordering.
- Customer care and contact information — MUSINSA GLOBAL
- Can I use languages other than English? — MUSINSA GLOBAL
- What payment methods do you accept? — MUSINSA GLOBAL
Last verified against the sources above on 2026-10-09. Policy and deadlines can change -- use the official support link below for the current rule.
Need to act on your account?
AMS explains the rule but cannot access your account, issue a refund or change a platform decision.