Can I return an Olive Young purchase at a different store?
You can exchange it there, but not get a refund. Olive Young only refunds at the store of purchase because each store is registered as a separate business. Any nearby store except outlet stores can exchange it for an item of the same price within 15 days.
What to do now
- Decide whether you need money back or would accept another item of the same price.
- For an exchange, take the receipt, the card and the item to any nearby store that is not an outlet store.
- For a refund, plan to visit the original store within 15 days.
Who owns the resolution
The store of purchase handles refunds; the store you visit handles exchanges.
Evidence to prepare
- Receipt
- The card you paid with
- The item, unopened
Turn this answer into a question about your case
Give another AI the facts it needs—not just “what should I do?”
I need practical help with a Olive Young Korea issue. The policy question: Can I return an Olive Young purchase at a different store? Useful context I found: You can exchange it there, but not get a refund. Olive Young only refunds at the store of purchase because each store is registered as a separate business. Any nearby store except outlet stores can exchange it for an item of the same price within 15 days. My specific situation: [Describe what happened, including dates and messages shown] The outcome I want: [Refund, verification, appeal, account recovery, explanation, etc.] Important constraints: [Country, deadline, booking/account status, documents already submitted, budget, or other limits] Please: 1. Identify any missing facts you need before reaching a conclusion. 2. Separate platform policy, local law, and your own inference. 3. Give me the safest next steps in priority order. 4. Use current official sources where possible and flag anything that may have changed. 5. Draft a concise message I can paste to customer support. 6. Do not invent account access, guarantees, refund rights, or legal conclusions.
Why this policy exists
Olive Young's official store FAQ (checked October 9, 2026) says refunds are only possible at the store where you bought the item, since each store has a different business registration number. Exchanges for an item of the same price are possible at a nearby store, excluding outlet stores.
Both exchanges and refunds must be made within 15 days, with the receipt and the credit card you paid with.
If you bought something in Myeong-dong and are now in Busan, swapping it for something else of the same price at a Busan store is usually the practical option.
- Olive Young FAQ: Stores (Korean) — CJ Olive Young
Last verified against the sources above on 2026-10-09. Policy and deadlines can change -- use the official support link below for the current rule.
Need to act on your account?
AMS explains the rule but cannot access your account, issue a refund or change a platform decision.