Can I return something I ordered from OLIVE YOUNG Global?
Only if it is defective, damaged or the wrong item, and you contact customer service within 30 days of delivery. Change of mind, used products, ordering mistakes and colour or option changes are not accepted, and there are no exchanges. When a return is approved, Global pays the costs.
What to do now
- Photograph the package, the label and the damaged or wrong item as soon as it arrives.
- Send a 1:1 inquiry (My Account > Contact Us) with the order number and photos, within 30 days of delivery.
- Do not use the item while the return is being reviewed.
Only defects, damage and wrong items qualify, within 30 days of delivery. Anything else is treated as change of mind.
Who owns the resolution
OLIVE YOUNG Global reviews and approves returns.
Evidence to prepare
- Order number
- Photos of the package and the item
- Delivery date
Turn this answer into a question about your case
Give another AI the facts it needs—not just “what should I do?”
I need practical help with a Olive Young Korea issue. The policy question: Can I return something I ordered from OLIVE YOUNG Global? Useful context I found: Only if it is defective, damaged or the wrong item, and you contact customer service within 30 days of delivery. Change of mind, used products, ordering mistakes and colour or option changes are not accepted, and there are no exchanges. When a return is approved, Global pays the costs. My specific situation: [Describe what happened, including dates and messages shown] The outcome I want: [Refund, verification, appeal, account recovery, explanation, etc.] Important constraints: [Country, deadline, booking/account status, documents already submitted, budget, or other limits] Please: 1. Identify any missing facts you need before reaching a conclusion. 2. Separate platform policy, local law, and your own inference. 3. Give me the safest next steps in priority order. 4. Use current official sources where possible and flag anything that may have changed. 5. Draft a concise message I can paste to customer support. 6. Do not invent account access, guarantees, refund rights, or legal conclusions.
Why this policy exists
OLIVE YOUNG Global's help center (updated September 10, 2026):
· Exchanges are not offered, because of international shipping.
· Returns (refunds) are possible for defects, damage or a wrong item, within 30 days of delivery, through the 1:1 inquiry.
· Not accepted: items not bought from Global, packages returned because of the customer (wrong address, recipient unavailable), change of mind or personal preference, ordering mistakes, requests more than 30 days after delivery, intentional damage, used products, and colour or option changes.
· If a return is approved, Global covers the extra costs, including shipping.
· Skin reactions or allergies are not refunded; send photos of the affected area and the product through a 1:1 inquiry.
· Customs duties already paid to customs or the courier are not refunded by Global.
- Can I exchange or return the items I ordered? — OLIVE YOUNG Global
- Who will cover the return shipping fee? — OLIVE YOUNG Global
- If an allergic reaction or skin condition occurs … — OLIVE YOUNG Global
- Do I have to pay customs duties upon delivery? Are customs duties refundable? — OLIVE YOUNG Global
Last verified against the sources above on 2026-10-09. Policy and deadlines can change -- use the official support link below for the current rule.
Need to act on your account?
AMS explains the rule but cannot access your account, issue a refund or change a platform decision.