Can I cancel a Kurly order after it has started shipping?
You can cancel only while the order is in the order-received or preparing-for-delivery stage. Once it is out for delivery, cancellation is no longer possible, so you need to request a return instead, and some items cannot be returned.
What to do now
- Check the current order status in your order history.
- If it is still order received or preparing for delivery, cancel it on that screen.
- If it is out for delivery, submit a return request and check whether the item is eligible.
The order status decides the outcome. Order received or preparing for delivery: cancel. Out for delivery or later: cancellation is replaced by a return request, and some items may not be returnable.
Who owns the resolution
Whether an order can be cancelled depends on its status. Whether an item can be returned follows Kurly's policy for that product type.
Evidence to prepare
- Order number and screenshot of the order status
Turn this answer into a question about your case
Give another AI the facts it needs—not just “what should I do?”
I need practical help with a Kurly issue. The policy question: Can I cancel a Kurly order after it has started shipping? Useful context I found: You can cancel only while the order is in the order-received or preparing-for-delivery stage. Once it is out for delivery, cancellation is no longer possible, so you need to request a return instead, and some items cannot be returned. My specific situation: [Describe what happened, including dates and messages shown] The outcome I want: [Refund, verification, appeal, account recovery, explanation, etc.] Important constraints: [Country, deadline, booking/account status, documents already submitted, budget, or other limits] Please: 1. Identify any missing facts you need before reaching a conclusion. 2. Separate platform policy, local law, and your own inference. 3. Give me the safest next steps in priority order. 4. Use current official sources where possible and flag anything that may have changed. 5. Draft a concise message I can paste to customer support. 6. Do not invent account access, guarantees, refund rights, or legal conclusions.
Why this policy exists
Kurly's official user guide sets the cancellation rule by delivery stage:
· Order received or preparing for delivery: cancellation is possible
· Out for delivery or later: cancellation is not possible; submit a return request instead
User terms Article 14(2) says that if the order has already gone through delivery preparation and the purchase is hard to change or cancel, the transaction can proceed as an exchange or return after delivery.
- Kurly user guide: orders, cancellation, exchange and refund (Korean) — Kurly
- Kurly user terms (Korean) — Kurly
Last verified against the sources above on 2026-10-11. Policy and deadlines can change -- use the official support link below for the current rule.
Need to act on your account?
AMS explains the rule but cannot access your account, issue a refund or change a platform decision.