If I cancel part of a Kurly order, do the coupons I used come back?
No. A discount coupon expires when the purchase is cancelled, and when only part of an order is cancelled, the coupon used on that order is not restored or paid out in cash.
What to do now
- If you plan to cancel part of an order that used a coupon, confirm first that the coupon will not be restored.
- Keep a screenshot of the order and the coupon usage.
- If you need to cancel, ask customer service how the coupon will be handled.
It depends on how you cancel the order that used the coupon. Full cancellation of the purchase: the coupon expires. Cancelling only some items: the coupon used on that order is not restored.
Who owns the resolution
Whether a coupon is restored follows user terms Article 13(2), and Kurly applies that rule.
Evidence to prepare
- Order details and screenshot of coupon usage
Turn this answer into a question about your case
Give another AI the facts it needs—not just “what should I do?”
I need practical help with a Kurly issue. The policy question: If I cancel part of a Kurly order, do the coupons I used come back? Useful context I found: No. A discount coupon expires when the purchase is cancelled, and when only part of an order is cancelled, the coupon used on that order is not restored or paid out in cash. My specific situation: [Describe what happened, including dates and messages shown] The outcome I want: [Refund, verification, appeal, account recovery, explanation, etc.] Important constraints: [Country, deadline, booking/account status, documents already submitted, budget, or other limits] Please: 1. Identify any missing facts you need before reaching a conclusion. 2. Separate platform policy, local law, and your own inference. 3. Give me the safest next steps in priority order. 4. Use current official sources where possible and flag anything that may have changed. 5. Draft a concise message I can paste to customer support. 6. Do not invent account access, guarantees, refund rights, or legal conclusions.
Why this policy exists
Based on user terms Article 13(2). Discount coupons cannot be refunded in cash, and they expire when the validity period ends, the purchase is cancelled, or the membership agreement ends. If part of an order that used a coupon is cancelled, that coupon is not restored, and it is not paid out in cash either.
Points can also be restricted or reclaimed if the purchase that earned them is cancelled, and points already used may have to be repaid (Article 12(7)-(8)).
- Kurly user terms (Korean) — Kurly
Last verified against the sources above on 2026-10-11. Policy and deadlines can change -- use the official support link below for the current rule.
Need to act on your account?
AMS explains the rule but cannot access your account, issue a refund or change a platform decision.