How long do I have to claim a refund or exchange for a defective or mis-described Kurly item?
Within 3 months of receiving the item, and within 30 days of learning about the problem. In that case Kurly pays the shipping fee.
What to do now
- Photograph the item and the problem area.
- Write down the date you received the item and the date you found the problem.
- Request an exchange or refund through customer service at 1644-1107 or the 1:1 inquiry form, and attach the photos.
Defective item, or an item that does not match its listing or contract: within 3 months of receipt and within 30 days of learning of the problem. Change of mind: within 7 days of receipt (user terms Article 17(1)).
Who owns the resolution
Kurly customer service checks the condition and the deadline before processing the exchange or refund. For marketplace items, the seller bears the obligation and liability, and Kurly notifies the seller right after receiving the request (user terms Article 22(3)).
Evidence to prepare
- Photos of the whole item and the problem area
- Order record and delivery date
- A record showing when you found the problem
Turn this answer into a question about your case
Give another AI the facts it needs—not just “what should I do?”
I need practical help with a Kurly issue. The policy question: How long do I have to claim a refund or exchange for a defective or mis-described Kurly item? Useful context I found: Within 3 months of receiving the item, and within 30 days of learning about the problem. In that case Kurly pays the shipping fee. My specific situation: [Describe what happened, including dates and messages shown] The outcome I want: [Refund, verification, appeal, account recovery, explanation, etc.] Important constraints: [Country, deadline, booking/account status, documents already submitted, budget, or other limits] Please: 1. Identify any missing facts you need before reaching a conclusion. 2. Separate platform policy, local law, and your own inference. 3. Give me the safest next steps in priority order. 4. Use current official sources where possible and flag anything that may have changed. 5. Draft a concise message I can paste to customer support. 6. Do not invent account access, guarantees, refund rights, or legal conclusions.
Why this policy exists
Kurly's official FAQ (post 222) and user terms Articles 17(2) and 22(2) set this window for items that do not match the listing or the contract. A change-of-mind return uses a different window: user terms Articles 17(1) and 22(1) allow a request within 7 days of receiving the item.
- Kurly FAQ (Korean) — Kurly
- Kurly user terms (Korean) — Kurly
Last verified against the sources above on 2026-10-11. Policy and deadlines can change -- use the official support link below for the current rule.
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AMS explains the rule but cannot access your account, issue a refund or change a platform decision.