How much does Kurly charge for a change-of-mind return?
For a change-of-mind exchange or return, the shipping fee is ₩6,000, or ₩3,000 if you already paid the delivery fee on that order. If the item is defective, Kurly pays the shipping fee.
What to do now
- Decide whether the reason is a change of mind or a defect.
- For a partner-seller item, check the return policy on its product page.
- Request the return through customer service at 1644-1107 and confirm the fee before shipping.
Two things determine the fee: the reason for the return (change of mind or defect), and whether the delivery fee was already paid on that order.
Who owns the resolution
For products Kurly sells directly, Kurly customer service handles the return. For marketplace items, the seller bears the obligation and liability for exchange or refund, and Kurly notifies the seller right after receiving the request (user terms Article 22(3)).
Evidence to prepare
- Order number and order date
- Photos of the defect, if any
- Record of the delivery fee payment
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I need practical help with a Kurly issue. The policy question: How much does Kurly charge for a change-of-mind return? Useful context I found: For a change-of-mind exchange or return, the shipping fee is ₩6,000, or ₩3,000 if you already paid the delivery fee on that order. If the item is defective, Kurly pays the shipping fee. My specific situation: [Describe what happened, including dates and messages shown] The outcome I want: [Refund, verification, appeal, account recovery, explanation, etc.] Important constraints: [Country, deadline, booking/account status, documents already submitted, budget, or other limits] Please: 1. Identify any missing facts you need before reaching a conclusion. 2. Separate platform policy, local law, and your own inference. 3. Give me the safest next steps in priority order. 4. Use current official sources where possible and flag anything that may have changed. 5. Draft a concise message I can paste to customer support. 6. Do not invent account access, guarantees, refund rights, or legal conclusions.
Why this policy exists
What Kurly's official FAQ (post 227) states:
· Change-of-mind exchange or return: ₩6,000 shipping fee paid by the customer (₩3,000 if the delivery fee was already paid on that order)
· Defective item: Kurly pays
· Marketplace items from partner sellers: the seller's policy on the product page applies
User terms Article 22(5) applies the same principle: the party at fault pays the return or exchange costs.
- Kurly FAQ (Korean) — Kurly
- Kurly user terms (Korean) — Kurly
Last verified against the sources above on 2026-10-11. Policy and deadlines can change -- use the official support link below for the current rule.
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