What happens if a Saebyeol delivery is left at the building entrance or security desk instead of my front door?
Saebyeol delivery is made to your front door as a rule, because deliveries arrive very early in the morning. Kurly lists specific building-access situations where delivery is left at the entrance or the security desk instead.
What to do now
- Check whether your building access matches one of the cases above.
- Photograph the delivery location and the item.
- For loss or damage, report it to Kurly customer service through KakaoTalk with the photos.
The delivery location depends on how the building is accessed. Key-card entry, security-desk access, early-morning closure, or an elevator problem on the 6th floor or higher can each lead to delivery at the entrance or security desk.
Who owns the resolution
The delivery location follows Kurly's Saebyeol delivery rules. Kurly customer service handles delivery action and status checks.
Evidence to prepare
- Photo of the delivery location
- Delivery completion notice
- Information on how the building is accessed
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I need practical help with a Kurly issue. The policy question: What happens if a Saebyeol delivery is left at the building entrance or security desk instead of my front door? Useful context I found: Saebyeol delivery is made to your front door as a rule, because deliveries arrive very early in the morning. Kurly lists specific building-access situations where delivery is left at the entrance or the security desk instead. My specific situation: [Describe what happened, including dates and messages shown] The outcome I want: [Refund, verification, appeal, account recovery, explanation, etc.] Important constraints: [Country, deadline, booking/account status, documents already submitted, budget, or other limits] Please: 1. Identify any missing facts you need before reaching a conclusion. 2. Separate platform policy, local law, and your own inference. 3. Give me the safest next steps in priority order. 4. Use current official sources where possible and flag anything that may have changed. 5. Draft a concise message I can paste to customer support. 6. Do not invent account access, guarantees, refund rights, or legal conclusions.
Why this policy exists
Kurly's official FAQ (post 221). Saebyeol delivery arrives early in the morning, unlike standard parcel delivery, and Kurly states it delivers to the customer's door to reduce the risk of loss or theft. Delivery to the building entrance or the security desk may happen in these cases:
· The building entrance opens only with a key card
· Entry requires going through the security desk, which may be unstaffed
· The building entrance is closed at early-morning hours
· The building has no elevator access and the unit is on the 6th floor or higher
For delivery action or status checks, the FAQ directs customers to the customer service KakaoTalk channel.
- Kurly FAQ (Korean) — Kurly
- Kurly user guide: orders, cancellation, exchange and refund (Korean) — Kurly
Last verified against the sources above on 2026-10-11. Policy and deadlines can change -- use the official support link below for the current rule.
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AMS explains the rule but cannot access your account, issue a refund or change a platform decision.