What happens to my Kurly points and coupons if I withdraw from membership?
Unused points and discount coupons expire as soon as you withdraw, and they are not restored if you sign up again.
What to do now
- Check your remaining points and coupons in your account.
- Use any usable points and coupons on an order before you withdraw.
- Finish any open orders and returns before you request withdrawal.
What expires depends on whether you used the balance. Only unused points and coupons expire. If you owe money, have a transaction in progress, or are under investigation, withdrawal itself can be restricted (Article 7(1)).
Who owns the resolution
Kurly processes withdrawal under its terms. If you owe money, have a transaction in progress, or are under investigation, processing may be restricted (Article 7(1)).
Evidence to prepare
- Screenshot of your points and coupon balance before withdrawal
Turn this answer into a question about your case
Give another AI the facts it needs—not just “what should I do?”
I need practical help with a Kurly issue. The policy question: What happens to my Kurly points and coupons if I withdraw from membership? Useful context I found: Unused points and discount coupons expire as soon as you withdraw, and they are not restored if you sign up again. My specific situation: [Describe what happened, including dates and messages shown] The outcome I want: [Refund, verification, appeal, account recovery, explanation, etc.] Important constraints: [Country, deadline, booking/account status, documents already submitted, budget, or other limits] Please: 1. Identify any missing facts you need before reaching a conclusion. 2. Separate platform policy, local law, and your own inference. 3. Give me the safest next steps in priority order. 4. Use current official sources where possible and flag anything that may have changed. 5. Draft a concise message I can paste to customer support. 6. Do not invent account access, guarantees, refund rights, or legal conclusions.
Why this policy exists
Based on user terms Article 12(6) (points) and Article 13(5) (discount coupons). Article 7(1) also says withdrawal can be restricted if you owe Kurly money, have a transaction in progress with Kurly, or are under investigation for suspected misuse.
Because points and coupons expire on withdrawal, using any balance before you withdraw is the safer option.
- Kurly user terms (Korean) — Kurly
Last verified against the sources above on 2026-10-11. Policy and deadlines can change -- use the official support link below for the current rule.
Need to act on your account?
AMS explains the rule but cannot access your account, issue a refund or change a platform decision.