T-Mobile (Price Lock settlement, New York) Help Center
T-Mobile promised some 2017–2019 plans would "never change," then raised them. What the New York Attorney General settlement offers and who it covers.
3 questions answered
- T-Mobile Price Lock Refund 2026: Am I Eligible?The settlement announced by the New York Attorney General on October 20, 2026 covers New York customers on T-Mobile "Price Guarantee Plans" that were advertised from 2017 to 2019 and raised by about $5 per line starting in 2024. About 252,957 New York plans were affected. The release does not say customers outside New York are included.
- T-Mobile said my price would never change. Why did it go up?The New York Attorney General found that T-Mobile marketed 2017–2019 "Price Guarantee Plans" with promises like "never change the price you pay," then raised those plans by about $5 per line starting in 2024. Under the settlement, T-Mobile must honor current and future price guarantees and clearly disclose any limits on them.
- What can New York T-Mobile customers choose under the price lock settlement?It depends on your phone. Customers on 4G phones identified by T-Mobile can cancel and get their last monthly payment back plus a $25 gift card, or stay and get a free new 5G phone worth $250 (or a $150 credit toward a pricier model) with no plan price increase until at least 2029. Other affected customers, including those who moved to 5G, can cancel and get their last monthly payment back, or keep the same price guarantee through 2029.