Musinsa Help Center

Can tourists get a tax refund at Musinsa stores in Seoul?

At some stores, yes. Musinsa Store Seongsu has an immediate tax refund machine for overseas customers (reported 2024), and Musinsa Kicks offers an immediate tax refund on purchases over ₩15,000 (reported August 2026). Musinsa does not publish a full list, so ask before paying.

Can I earn points at Musinsa stores in Korea with the MUSINSA GLOBAL app?

Yes. Show the barcode in My Account in the MUSINSA GLOBAL app at checkout and 20% of the purchase is credited as points, up to 10,000 points. The points last 3 months and can only be used for online orders on MUSINSA GLOBAL.

I had a problem with something I bought at a Musinsa store in Korea. What now?

MUSINSA GLOBAL's help center takes these cases, including a security tag left on the item, a wrong item, a defect or a billing problem. Send the store name, a photo of the receipt and photos of the item with a short description. Musinsa has not published a return period for store purchases.

How much is shipping from MUSINSA GLOBAL?

It depends on the country: USD 20 to the US (free over USD 200), CAD 20 to Canada, AUD 40 to Australia, SGD 14 to Singapore, for example. The US fee rose from USD 15 to 20 on April 8, 2026. Free shipping counts the amount after discounts, excluding duties and taxes.

Can I return a MUSINSA GLOBAL order if it doesn't fit?

No. MUSINSA GLOBAL only refunds items that arrive defective, damaged or wrong, and does not accept returns for size, fit or colour preference. There are no exchanges. If the item measures differently from its SIZE & FIT chart, you can send 3 or more measurement photos for review. Requests must be made within 7 days of delivery.

Do I pay customs duties on a MUSINSA GLOBAL order?

Not on delivery. MUSINSA GLOBAL ships Delivered Duty Paid: VAT and customs duties are included in the checkout price. Orders under your country's duty-free limit are generally exempt. From July 1, 2026, US orders to some states also show a separate sales tax line at checkout.

How long does MUSINSA GLOBAL shipping take?

About 7 business days to the US (up to 10), 6 to Canada (up to 9), 11 to Australia (up to 15) and 7 to Singapore (up to 9), on average. Getting the order to Musinsa's logistics hub in Korea takes 3 to 10 business days, then 2 to 5 to deliver locally.

Are products on Musinsa genuine?

Musinsa's Korean FAQ says everything is sold under contracts with the brand or its official importer, and that if an item is found to be counterfeit it compensates 100% of the price for regular store items and 200% for MUSINSA BOUTIQUE items. Suspected fakes are reported to its safe trading center.

How do I contact MUSINSA GLOBAL customer service?

Online only: there is no phone or live chat. Use Contact us on your My Orders page or Submit a request on the FAQ page. Support is in English and Japanese only, 9:00 to 18:00 Korean time on business days.